سياسة الاستبدال و الاسترجاع

The order can be canceled if the product has not been shipped (pending review). When your order is shipped, a message will be sent to the registered mobile number in the order to confirm the shipment, along with the tracking number. • Once the product has been shipped, the customer cannot cancel the order. Important note: If the order status becomes "out for delivery" and the customer wishes to cancel, the shipping and return costs will be deducted from the amount, and the remaining amount will be refunded after the shipment returns to the store and it is confirmed that the products have not been opened or used by the customer. Order cancellation before shipping If you wish to cancel the order and the order status is under review (meaning before the product is shipped and the order is processed), please contact customer service to complete the cancellation procedures, providing the staff with the following information: Full name used in the order Order number Mobile number used in the order Return & Exchange Policy For your safety and health, Deora Queen Store does not allow returns or exchanges of products for health reasons and to preserve public health, except in the following cases: Incorrect product received Manufacturing defect approved by the customer service team Unwanted product received Conditions for exchange or return The product can be exchanged or returned if: The product is in its original condition It is in its original packaging It has not been used or opened The features of the packaging have not been altered The original purchase invoice is provided Costs The store bears the shipping costs if the error is on our part (damaged or incorrect product). The store does not bear any additional shipping costs if the error is from the customer. Important notes Opened or used products cannot be exchanged. The defective product will be replaced with the same product or a similar one depending on availability. The damaged or defective product can be exchanged or returned within two days (48 hours) from the time of receipt, after which the customer cannot claim. The exchange or return process may take 7 to 10 business days. Refund The amount will be refunded after the damaged product reaches us and its condition is verified, then the amount will be transferred to the customer’s account within 3 to 7 business days from the date of receiving the product. If you wish to replace the damaged product and choose an alternative product, please pay the price difference if there is a difference between the two products. The customer cannot claim anything if the specified period has passed. At Deora Queen, we value your trust and always strive to provide an exceptional shopping experience that meets and exceeds your expectations. For any additional inquiries, do not hesitate to contact us 🌿👑